Magento Support & Maintenance

Magento support based on open communication

Working in harmony to keep your website running and at peak performance is how Magento support should be done. Our Magento support is based on open communication, this provides greater transparency for both you and us and lets you know what’s happening with your Magento support and maintenance.

Prefer to Talk →

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What you can expect

Some of the benefits of our Magento Support:

  • A support team that holds itself accountable.
  • Access to lead developers on the project (no juniors).
  • Making sure problems stay fixed (audited code).
  • Access to design, development and hosting experts.
  • Website and 3rd party add-ons kept up to date.
  • “isev’s support is really great, they communicate regularly with us, in non-techy speak, and we’re delighted to have our hosting and support with them for several years. Our website is kept up to date both with improvements and the latest security patches, and all communication is met with a timely response giving us peace of mind that our website is in safe hands.“

    – Emma MacDonald - Wood By Post

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    We’re here to help

    By your side if problems arise

    Sometimes problems can arise and we don’t want you to lose any sales! We have a proactive and responsive team to identify issues and fix the cause of problems whether from a Magento system update or website browser update.

    Proactive Magento support

    More than just a problem solver

    Many think that a Magento support package is there as a safety net, to have someone on hand if something goes wrong (which we’d take care of). But an agency should also be looking at your support proactively, and use the time to make improvements to the website.

    We encourage collaboration between you and isev, so you can get the changes you want. Is there an improvement to your Magento store you’d like to see? Drop us a message, we’re here to help.

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    Secured Website

    Keeping your Magento website secure

    Having maintenance and support for Magento is paramount for keeping your website secure. With new security updates for the CMS and plugins you have installed, not keeping them up to date can lead to security breaches.

    We actively keep abreast of the lastest updates and changes to the Magento CMS and your plugins. We ensure that these essential security updates are tested on your store, to make sure they don’t cause any problems, and then applied to your website to keep it as safe as possible.

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    The complete support package

    We offer all the Magento extras

    Fine tune your website
    With one of our Magento support packages, amendments, updates or additional development work needed, can be taken care of by our Magento experts, helping you fine tune your website.

    Supporting all versions of Magento
    It doesn’t matter whether you have community, professional or enterprise edition of Magento, our experts are highly experienced and can fully support and maintain all of these. Yes…even Magento 2!

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    Support Base

    • For Magento CE
    • Our package is comprehensive, this below list is an overview of some of the items it includes:
    • 4 hours support & maintenance
    • Proactive service
    • Design & development support
    • Email/ticket support system
    • Version control tracking
    • Troubleshooting
    • Magento security updates
    • 3rd party add-on updates
    • Unused hours are rolled over
    • And much more....

    Support Plus

    • For Magento CE & EE
    • Our package is comprehensive, this below list is an overview of some of the items it includes:
    • Everything in the Base package
    • 8 hours per month
    • Critical issue phone support 24/07/365
    • Security patches to server
    • Website availability text message alerts
    • Website and server health monitoring
    • Website and server health alerts
    • Video/telephone training
    • Unused hours are rolled over
    • And much more....

    Support Enterprise

    • For Magento CE & EE
    • Our package is comprehensive, this below list is an overview of some of the items it includes:
    • Everything in the Base & Plus packages, and:
    • 14 hours per month (total)
    • New feature development
    • Customised SLA
    • Unused hours are rolled over
    • And much more....
    Ready To Talk

    Need Magento support based on open communication?

    Give us a call on 01952 897444. Alternitavely, drop us a message.

    Drop Us a Message →