Magento Support Services

Magento support and maintenance

Working in harmony to keep your website running and at peak performance is how Magento support should be done. Our Magento support service is based on open communication, this provides greater transparency for both you and us and lets you know what's happening with your Magento commerce website.

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What you can expect

Some of the benefits of our Magento Support:

  • A support team that holds itself accountable.
  • Access to lead developers on the project (no juniors).
  • Making sure problems stay fixed (audited code).
  • Access to design, development and hosting experts.
  • Website and 3rd party add-ons kept up to date.

“isev’s support is really great, they communicate regularly with us, in non-techy speak, and we’re delighted to have our hosting and support with them for several years. Our website is kept up to date both with improvements and the latest security patches, and all communication is met with a timely response giving us peace of mind that our website is in safe hands.“

– Emma MacDonald - Wood By Post

We're here to help

Magento support based on open communication

Many people we see looking for an expert team to help with Magento support and development, a common answer we get from the business owner or team is that they feel let down due to the poor communication and customer support from the previous company. This is why our Magento 2 support and development services are based on open communication.

We have a range of different communication options for those looking for help, and a wide range of experience from our team, from design and development to marketing advice, all here to help and respond with the answers to drive real change and improvement to your store.

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Support that helps in all areas

Magento 2 support that covers design, development & more!

The companies and people we work with have a range of different needs for their Magento eCommerce store. Some want to take advantage of our Magento development team's knowledge, others with help with updating and evolving the store's design to aid with business growth.

Our team of Magento experts can help you, no matter what you need from our Magento maintenance services, our experts can help continually improve and evolve your Magento eCommerce store.

Proactive Magento support

More than just a problem solver

Many think that a Magento support and maintenance package is there as a safety net, to have someone on hand if something goes wrong (which we'd take care of). But an agency should also be looking at your support proactively, and use the time to make improvements to the website.

We encourage collaboration between you and isev, so you can get the changes you want. Is there an improvement to your Magento store you'd like to see? Drop us a message, we're here to help.

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Secured Website

Keeping your Magento website secure

Having maintenance and support for Magento is paramount for keeping your website secure. With new security updates for the CMS and plugins you have installed, not keeping them up to date can lead to security breaches.

We actively keep informed of the latest updates and changes to the Magento CMS, extensions and plugins. We ensure that these essential security updates are tested on your store, to make sure they don't cause any problems, and then applied to your website to keep it as safe as possible.

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We’re here to help

By your side when you need a hand

Sometimes problems can arise and we don't want you to lose any sales! We have a proactive and responsive team to identify issues and fix the cause of problems whether from a Magento system update or website browser update.

The complete support package

We offer all the Magento extras

Fine tune your website
With one of our Magento support packages, amendments, updates or additional development work needed, can be taken care of by our Magento experts, helping you fine-tune your website.

Supporting all versions of Magento
It doesn't matter whether you use Magento community, professional or even Magento enterprise solution, our experts are highly experienced and can fully support and maintain all of these. We help improve the eCommerce business performance, with our expertise, whether it's design, development or even just advice.

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Expert Magento developers

Dedicated team of developers

Our Magento agency is made up of an expert support and maintenance team. We have a dedicated team of Magento development experts who have worked on Magento 1, since it saw started seeing its early success.

Our team of Magento support developers have helped many companies running Magento with numerous elements, from migration services to tweaking the website code to improve the load times and performance of the system and even developing bespoke extensions to increase the functionality. Our team is here to help with your needs.

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Working with compnaies big and small

Working with all types of business and customers

We work with companies to help meet their business objectives, whether they are a small company that sells a small number of products locally, to those that sell internationally to help improve their Magento ecommerce platform. Our Magento 2 support is there to help improve your ecommerce business, by working alongside you to meet your business goals.

As an ecommerce agency, many of the people we work with value the input we have with our support. This comes from years of working with both ecommerce websites and Magento. We know each website is different, so we tailor our support to your needs, whether it's suggestions to improve the customer experience on the website, or keeping the website up to date and secure with the latest patch releases, we're here to help you. We have a range of Magento support packages to cater to what you're looking for, whether it's a small amount of help to working in tangent on big changes. Take a look at what our support packages can offer.

Support Base

  • For Magento CE
  • Our package is comprehensive, this below list is an overview of some of the items it includes:
  • 4 hours support & maintenance
  • Proactive service
  • Design & development support
  • Email/ticket support system
  • Version control tracking
  • Troubleshooting
  • Magento security updates
  • 3rd party add-on updates
  • Unused hours are rolled over
  • And much more....

Support Plus

  • For Magento CE & EE
  • Our package is comprehensive, this below list is an overview of some of the items it includes:
  • Everything in the Base package
  • 8 hours per month
  • Critical issue phone support 24/07/365
  • Security patches to server
  • Website availability text message alerts
  • Website and server health monitoring
  • Website and server health alerts
  • Video/telephone training
  • Unused hours are rolled over
  • And much more....

Support Enterprise

  • For Magento CE & EE
  • Our package is comprehensive, this below list is an overview of some of the items it includes:
  • Everything in the Base & Plus packages, and:
  • 14 hours per month (total)
  • New feature development
  • Customised SLA
  • Unused hours are rolled over
  • And much more....
Ready To Talk

Need Magento support based on open communication?

Give us a call on 01952 897444. Alternitavely, drop us a message.

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