Magento Support UK

Magento Support based on open communication

Working in harmony to keep your website running and at peak performance is how Magento support should be done. Our Magento support is based on open communication, this provides greater transparecny for both you and us and lets you know what’s happening with your Magento support and maintenance.

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Magento Support based on open communication
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01952 897 444

quote

“isev’s support is really great, they communicate regularly with us, in non-techy speak, and we’re delighted to have our hosting and support with them for several years. Our website is kept up to date both with improvements and the latest security patches, and all communication is met with a timely response giving us peace of mind that our website is in safe hands.“

– Emma MacDonald - Wood By Post

Support Base

  • For Magento CE
  • Our package is comprehensive, this below list is an overview of some of the items it includes:
  • 4 hours support & maintenance
  • Proactive service
  • Design & development support
  • Email/ticket support system
  • Version control tracking
  • Troubleshooting
  • Magento security updates
  • 3rd party add-on updates
  • Unused hours are rolled over
  • And much more....

Support Plus

  • For Magento CE & EE
  • Our package is comprehensive, this below list is an overview of some of the items it includes:
  • Everything in the Base package
  • 8 hours per month
  • Critical issue phone support 24/07/365
  • Security patches to server
  • Website availability text message alerts
  • Website and server health monitoring
  • Website and server health alerts
  • Video/telephone training
  • Unused hours are rolled over
  • And much more....

Support Enterprise

  • For Magento CE & EE
  • Our package is comprehensive, this below list is an overview of some of the items it includes:
  • Everything in the Base & Plus packages, and:
  • 14 hours per month (total)
  • New feature development
  • Customised SLA
  • Unused hours are rolled over
  • And much more....